Maya
MaintenanceFrom call to dispatchExample workflow
Tenant calling11:02 PM
“There’s water under my kitchen sink.”
Maya is listeningMaintenance line
Answered after hours
Maintenance ticketCreated
Kitchen sink leak
Unit 202 · Plumbing
Immediate safety checked
Troubleshooting completed
Issue ready for dispatch
MayaFrom call to ticket
Kitchen sink leakUnit 202
First vendorNo reply within 15 minutes
Next vendorDispatch request sent
Your vendors. Your priority order.
Vendor accepted.
The right person is on it.
Plumbing dispatchKitchen sink leak · Unit 202
Ticket and dispatch details sent to your team
Illustrative maintenance call: Maya answers a tenant, checks safety, troubleshoots and creates a ticket. The first vendor does not reply within 15 minutes. The next vendor accepts, and the team is notified. If no vendor accepts, Maya escalates to your team.
The office is closed. Maya picks up.Safety checked. Troubleshooting documented.No reply in 15 minutes? Try the next vendor.Vendor accepted. Your team has the details.
After-hours maintenance,
with vendor dispatch.
Rentive guides tenants through troubleshooting, creates a ticket, and contacts your approved vendors when dispatch is needed. If no vendor accepts, your team is alerted.
Explore maintenance