Rentive AI answers tenant calls 24/7, triages maintenance issues, and dispatches vendors so you don't have to.
Unit 101: Clogged Toilet
Rodriguez Plumbing · 2 min ago
Unit 205: No Hot Water
Resolved via troubleshooting · 1h ago
Unit 312: HVAC Down
After-hours · 3:14 AM · Elite HVAC
Dashboard preview. Every call logged with transcript, outcome, and vendor status.
Design targets, not measured outcomes.
Here's what happens when a tenant calls your Rentive-powered property line.
Your AI agent picks up instantly, day or night, weekday or holiday. No hold music, no voicemail.
Emergency detection, troubleshooting questions, urgency classification. All handled conversationally before any ticket is created.
Priority-ordered vendor cascade with 15-minute timeouts. If vendor #1 doesn't respond, it tries #2, then escalates to you.
Wake up to a resolved ticket and full transcript, not 3 missed calls and an angry tenant.
Why Rentive
Most solutions stop at ticket creation. Rentive owns the entire workflow, from tenant call to vendor confirmation.
Actual vendor SMS format (PRD §3.6)
No phone tag. No missing details. One text with scope, budget, tenant contact, and a reply code. Respond YES, job is yours. Respond NO, the next vendor gets it automatically.
[Rentive] Job #4821
Property: Oak Street Apartments
Unit: 101
Issue: Clogged toilet, plunging unsuccessful
Urgency: URGENT
Budget: Up to $500
Tenant: John Smith (512-555-1234)
Reply YES 4821 to accept,
NO 4821 to decline.
The AI also handles leasing, billing, and general property questions from a knowledge base you configure, not just maintenance.
Big enough to need automation. Small enough to hate bloated software. Rentive is the sweet spot.
What it does
Natural conversation for maintenance, leasing, billing, and general property questions. Answers non-maintenance inquiries from a knowledge base you configure. Transfers to staff during business hours when needed.
SMS cascade to your priority-ordered vendors with 15-minute timeouts and automatic escalation. The PM is looped in only when every vendor option is exhausted.
Fire, gas leak, intruder. Detected before any triage. Tenant is immediately told to call 911. No ticket created, no dispatch attempted.
Per-department hours, holiday closures, and timezone handling. The AI knows when to dispatch, when to transfer to staff, and when to queue for morning review.
What you get
Every call logged with transcript, audio playback, AI summary, and ticket status. Filter by property, date, or outcome. Nothing falls through the cracks.
Before dispatching, the AI walks tenants through category-specific troubleshooting: plunger for clogs, thermostat check for HVAC, breaker reset for electrical. Confirmed attempt, not just "I tried."
Every call answered
Day or night: no voicemail, no hold music, no tenant left waiting.
Troubleshoot before dispatch
A portion of issues resolve without sending anyone. Your vendor invoice shrinks.
PM involvement only when needed
You get a summary email with transcript. You're called only when every vendor option fails.
What property managers ask before getting started.
Request a demo and we'll show you how Rentive handles your exact workflow.