Rentive's voice agent picks up your maintenance line 24/7, troubleshoots with the tenant, and texts your vendors one by one until the job is accepted. You wake up to a resolved ticket, not three missed calls. Built for property managers running 50 to 200 doors.
(325) 308-1925 is a live line, not a recording. Call it now and run a real maintenance call through it.
On the call
Caller resolved
James Mitchell
Sunset Ridge Apartments · Unit 101
Dispatch cascade
UrgentRodriguez Plumbing
No reply · 15:00 timeout
Bluewater Plumbing
Accepted · ETA 45 min
City Drain Co.
Standby
Tenant notified: Bluewater Plumbing confirmed, arriving ~45 min.
Illustration of a single call resolving end to end.
Design targets, not measured outcomes.
The maintenance line does not keep business hours. A leak, no heat, a lockout: today that means voicemail, or someone on your team picking up and chasing down a vendor. Rentive takes the whole line off their plate.
It answers on the first ring, troubleshoots with the tenant, opens a ticket, and texts your vendors one by one until one accepts, then tells the tenant who is coming. It books the job. It does not just take a message.
So you can cover every call and add doors without adding after-hours staff, and skip the truck rolls a quick troubleshoot makes unnecessary. The rate is flat per door, the same on a quiet night or a busy one.
The voice agent is product line one. Every ticket and dispatch it creates becomes a structured record, and PMS sync and the leasing agent build on those same records.
24/7 AI that answers your maintenance line, triages and troubleshoots with the tenant, then dispatches vendors by SMS until one accepts the job.
Tickets and dispatches pushed into Buildium, AppFolio, and whatever you already run, so nobody re-keys a work order.
An AI that answers leasing inquiries, qualifies prospects, and helps schedule tours, on the same line and the same platform.
The agent picks up instantly, day or night, weekday or holiday. No hold music, no voicemail, no missed call.
It screens for emergencies first, then walks the tenant through troubleshooting and classifies urgency, all on the call, before any ticket is created.
Each vendor gets the full job details by SMS and 15 minutes to accept. If vendor #1 doesn't respond, it moves to #2, then #3, and sends you an urgent SMS only if every option is exhausted.
By morning the ticket shows what the tenant reported, what was tried on the call, which vendor accepted, and when they committed to arrive. Every step timestamped.
No app opened, no decision made by you. This is the cascade the agent runs every night: it answers, troubleshoots, opens a ticket, and works your vendor list one by one until someone accepts.
James in Unit 101: no heat, and it is 38 degrees out. Rentive answers on the first ring.
Thermostat and breaker checked on the call, still no heat. Ticket RNT-4821 opened, urgency set to urgent.
Rodriguez HVAC, your first-call vendor, gets the full job by SMS and 15 minutes to accept.
Rodriguez timed out. Rentive escalates to the next vendor on its own. Nobody had to notice the clock.
Bluewater Mechanical, next in your priority order, gets the same job and its own 15-minute window.
Bluewater replies YES 4821. The job is theirs. On the way, ETA about 45 minutes.
James gets a text: Bluewater Mechanical is on the way, ETA about 45 minutes. The loop is closed.
Illustration of one overnight call, start to finish.
Plenty of tools can answer a maintenance call now. Far fewer carry it all the way: troubleshoot with the tenant, open a ticket, and text your vendors one by one until someone accepts. A message-taking service does the first step and hands the rest back to you.
Actual vendor SMS format
No phone tag, no missing details. One text with scope, budget, tenant contact, and a reply code. Reply YES and the job is theirs; reply NO and the next vendor gets it automatically.
[Rentive] Job RNT-4821
Property: Sunset Ridge Apartments
Unit: 101
Issue: Kitchen sink leak, shutoff attempted, leak persists
Urgency: URGENT
Budget: up to $500
Tenant: James Mitchell (512-555-1001)
Reply YES 4821 to accept, NO 4821 to decline.
The agent also handles leasing, billing, and general questions from a knowledge base you configure, not just maintenance.
Every answer comes from a knowledge base you control. When something isn't in it, the agent says so and takes a message. It never improvises with your tenants.
What it does
Handles maintenance, leasing, billing, and general property questions, and transfers to your staff during business hours when a person is the right answer.
SMS cascade to your priority-ordered vendors with 15-minute timeouts and automatic escalation. You're looped in only when every vendor option is exhausted.
Fire, gas leak, or intruder: detected before any triage begins. The tenant is immediately told to call 911. No ticket created, no dispatch attempted.
Per-department hours, holiday closures, and timezone handling. The agent knows when to dispatch, when to transfer to staff, and when to queue for morning review.
What you get
Every maintenance ticket and vendor dispatch the agent creates, with an AI summary and live status. Filter by property, date, or outcome, and verify a whole weekend of calls in about thirty seconds on Monday morning.
Before sending anyone, the agent walks tenants through category-specific fixes: plunger for clogs, thermostat for HVAC, breaker reset for electrical. A confirmed attempt, not just “I tried.” Around $150 saved per avoided trip charge.
Day or night. No voicemail, no hold music, no tenant left waiting.
Clogged drains, tripped breakers, thermostat mishaps: many end on the call, and each one is a trip charge you never pay.
A summary with full context. The agent texts you only when every vendor option fails.
Most of the cost is invisible: your team's time, the answering service that just takes a message, the truck rolls a quick troubleshoot would have saved. Put in your doors and see it against Rentive's flat per-door price.
Calculate your savingsA typical 100-door portfolio
~$200/mo
kept versus an answering service plus your team's time, about $2,400 a year.
Illustrative. Your number depends on your inputs.
Pricing
$199/mo + $2.50/unit/mo
$299/mo minimum · about 15¢ per door per day · flat per door, no per-call charges.
No setup fees · No per-call charges · Cancel anytime
What property managers ask before handing over their line.
Yes. Call (325) 308-1925 right now. It is the live agent, not a recording or a sales line. Report a fake leak and listen to it triage the issue, troubleshoot, and start a vendor dispatch.
No. You keep your current number. Most companies forward their maintenance line to Rentive, and on setup we run one test call to confirm your carrier passes the tenant's caller ID through, so the agent recognizes who is calling. If your phone system strips that, we can port the number to Rentive instead.
Emergency keywords are detected before any triage begins. The agent immediately tells the tenant to hang up and call 911. No ticket is created and no dispatch is attempted. Nothing should delay a 911 call.
When it can't confidently categorize an issue after one or two clarifying questions, it skips dispatch entirely, logs a ticket marked NEEDS REVIEW with the full conversation, and notifies you immediately. Default urgency is set to urgent, because we over-escalate rather than under-escalate.
The cascade tries each of your priority-ordered vendors in sequence with 15-minute timeouts. If all are exhausted, you receive an urgent SMS with full ticket details, and the tenant is told their property manager has been notified and will follow up within 30 minutes.
Yes. The agent answers leasing, billing, and general property questions from a knowledge base you configure. During business hours it can transfer to the right staff member; after hours it takes a structured message for follow-up.
We configure your assistant, connect it to your existing number, set up your vendor list and business hours, and populate your initial knowledge base. Typical onboarding takes less than a week.
$199/mo platform fee plus $2.50 per unit per month, with a $299/mo minimum. A 100-unit portfolio is $449/mo, about 15¢ per door per day. The rate is flat per door and does not climb on the nights calls spike. No setup fees, no per-call charges.
Call the live agent and put it through a real maintenance call. When you are ready, request access and we'll set it up around your properties, your vendors, and your rules.
(325) 308-1925