Terms of Service

1. Agreement to Terms

By creating an account, accessing the dashboard, or routing tenant calls to a phone number provisioned by Rentive AI, you (“Customer”) agree to these Terms on behalf of the property management company you represent. The individual accepting these Terms represents that they are authorized to bind the Customer.

The Service is intended for business use by property management companies and their staff. It is not offered to consumers and is not intended for personal, family, or household use.

2. Service Description

Rentive AI provides a 24/7 voice AI maintenance platform that handles inbound tenant phone calls on behalf of PMCs. The Service includes:

• An AI-powered voice agent that answers maintenance calls, performs issue triage, and routes requests
• Automated vendor dispatch via SMS notification cascade
• A dashboard with Configuration management, Knowledge Base editor, and read-only maintenance ticket & vendor-dispatch tracking
• Call recordings, transcripts, and AI-generated maintenance summaries (accessed in the client’s Vapi workspace)
• Knowledge Base semantic search to answer property-specific tenant questions

We may modify, add, or remove features over time. We will not materially reduce core functionality without reasonable notice.

3. Emergency Situations: Critical Safety Notice

4. Customer Accounts and Eligibility

Customer must provide accurate registration information and keep it current. Customer is responsible for safeguarding account credentials and for all activity under its account, and must promptly notify us of any unauthorized access. Authentication is provided by Clerk; Customer is bound by Clerk's authentication mechanisms (including SSO where applicable).

The Service is provided only to property management companies. Individual tenants and consumers are not permitted account holders.

5. Customer Obligations and Lawful Basis

Customer represents and warrants that it has, and will maintain throughout the term, all rights, consents, notices, and lawful bases necessary to:

• Share tenant names, phone numbers, lease information, and other personal data with Rentive AI for processing
• Record, transcribe, and analyze tenant phone calls under all applicable jurisdictions, including any “two-party consent” or “all-party consent” call-recording laws (e.g., California, Florida, Illinois, Maryland, Massachusetts, Pennsylvania, Washington)
• Send SMS messages to vendors and other recipients via the Service, including compliance with TCPA, CAN-SPAM, A2P 10DLC registration requirements, and carrier policies

Customer is responsible for:

• Disclosing to tenants that calls may be answered by an AI agent and may be recorded
• Maintaining accurate property, unit, tenant, and vendor information in the dashboard
• Reviewing AI-generated maintenance tickets and vendor dispatch records in a timely manner
• Maintaining its own emergency response procedures independent of the Service

6. Acceptable Use

Customer will not, and will not permit anyone to:

• Violate any applicable local, state, federal, or international law or regulation
• Collect or process personal information about individuals without the consents required by applicable privacy and call-recording law
• Use the Service to harass, defraud, or send unlawful, deceptive, or harmful communications
• Reverse engineer, decompile, or attempt to extract the source code or AI models underlying the Service, except to the extent applicable law expressly permits
• Impersonate another person or entity, or misrepresent any affiliation
• Interfere with, probe, or disrupt the Service or its underlying infrastructure, or attempt to circumvent security or rate-limiting controls
• Use the Service to manage properties or portfolios that Customer does not own or have written authority to manage
• Submit or store regulated data in the Service that the Service is not designed for, including protected health information (“PHI”) subject to HIPAA, payment card data subject to PCI-DSS, government-issued identifiers (e.g., Social Security numbers), or financial account credentials

We may suspend or terminate access for any violation of this Section, and may remove content we reasonably believe violates these Terms or applicable law.

7. Fees, Billing, and Payment

7a. Pricing

The Service is billed monthly:

• Platform fee: $199 per month per Customer
• Per-unit fee: $2.50 per active unit per month
• Minimum: $299 per month per Customer

Example: a PMC managing 100 units pays $199 + $250.00 = $449.00 per month (above the $299 minimum).

7b. Billing cycle

Fees are charged monthly in advance on the anniversary of Customer's subscription start date. Unit counts reflect the number of active units configured in Customer's account at the time of billing. Fees are non-refundable except as required by applicable law.

7c. Taxes

Fees are exclusive of taxes. Customer is responsible for all applicable sales, use, value-added, and similar taxes, excluding taxes on Rentive AI's net income.

7d. Late payment

Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend the Service for non-payment after reasonable notice.

7e. Price changes

We may change pricing with at least 30 days' written notice to Customer's account email address. Continued use after the effective date constitutes acceptance of the new pricing.

8. Service Availability: No Formal SLA

We aim to provide a reliable Service but do not offer a formal service-level agreement, uptime guarantee, or service credits. The Service depends on third-party infrastructure (including Vapi, Twilio, Supabase, Vercel, and others) whose availability is outside our control. Customer must not rely on the Service for any time-sensitive obligation that cannot tolerate downtime.

9. Customer Data and Intellectual Property

Customer data. As between the parties, Customer retains all right, title, and interest in Customer's data, including PMC configuration, Knowledge Base entries, call recordings, transcripts, and maintenance records (“Customer Data”). Customer grants Rentive AI a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and analyze Customer Data solely to provide, secure, and improve the Service.

Aggregated data. We may generate de-identified or aggregated data from Customer Data that does not identify Customer or any individual (“Aggregated Data”) and use it for any lawful purpose, including analytics, benchmarking, and improving our models. Aggregated Data will not be re-associated with Customer.

Our IP. The Service, including its software, AI models, prompts, visual design, and documentation, is owned by Rentive AI and protected by intellectual property laws. These Terms grant Customer only a limited, non-exclusive, non-transferable right to access and use the Service during the term.

Feedback. Any suggestions or feedback Customer provides may be used by Rentive AI without restriction or obligation.

10. Sub-Processors

We use the sub-processors listed in our Privacy Policy (currently Vapi, Twilio, Supabase, Pinecone, Resend, OpenAI, Vercel, and Clerk) to operate the Service. We require sub-processors to maintain appropriate security and contractual protections.

11. Confidentiality

Each party will protect the other's non-public business and technical information as confidential, using at least reasonable care, and will not use it except to perform under these Terms. Customer Data is Customer's confidential information. This Section does not apply to information that is publicly available, independently developed, or rightfully obtained from a third party.

12. Term and Termination

These Terms remain in effect while Customer has an active account. Either party may terminate for convenience on 30 days' written notice. We may suspend or terminate immediately for breach of these Terms, non-payment, or conduct that we reasonably believe poses a security or legal risk.

Upon termination, Customer's access to the dashboard and voice AI service will end. Customer Data will be retained for 90 days after termination and then deleted, unless Customer requests earlier export or deletion or applicable law requires longer retention. Sections 5, 9, 11, 13, 14, 15, and 16 survive termination.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT AI-GENERATED OUTPUTS (INCLUDING TRANSCRIPTS AND MAINTENANCE SUMMARIES) WILL BE ACCURATE OR COMPLETE. AI OUTPUTS MAY CONTAIN ERRORS AND SHOULD BE REVIEWED BY A HUMAN BEFORE ACTION.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

EACH PARTY'S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER UNDER THESE TERMS IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) $100 USD.

THESE LIMITATIONS DO NOT APPLY TO: (I) CUSTOMER'S PAYMENT OBLIGATIONS; (II) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS; OR (III) LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

15. Indemnification

Customer will defend, indemnify, and hold harmless Rentive AI from any third-party claim, loss, or expense (including reasonable attorneys' fees) arising from: (a) Customer Data or the use of Customer Data by the Service in accordance with Customer's configuration; (b) Customer's violation of Section 5 (lawful basis, call-recording laws, TCPA / A2P) or Section 6 (acceptable use); or (c) Customer's violation of applicable law.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-laws principles. The exclusive venue for any dispute that is not subject to arbitration is the state or federal courts located in Hartford County, Connecticut, and each party consents to personal jurisdiction there.

The parties will attempt to resolve any dispute informally for 30 days before initiating formal proceedings. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date and, for material changes, notify Customer by email at least 14 days before the effective date. Continued use after the effective date constitutes acceptance.

18. SMS Communications and A2P 10DLC Disclosures

This section discloses how SMS (text-message) communications work in the Rentive AI Service, and how recipients consent to receive them. It is provided to satisfy U.S. carrier and The Campaign Registry (“TCR”) requirements for A2P 10DLC messaging programs.

18a. Program description

Rentive AI sends two categories of operational SMS messages on behalf of its property management company (“PMC”) clients. No marketing or promotional messages are sent under this program.

• Vendor dispatch notifications. When a tenant reports a maintenance issue through the voice agent, Rentive AI sends an SMS job offer to a pre-approved vendor in that property's vendor network. The vendor replies YES or NO with a dispatch code to accept or decline.
• Tenant status notifications. After a vendor accepts a job, Rentive AI sends the tenant a brief confirmation that a technician has been assigned. If no vendor is available, the tenant receives an escalation notice.

18b. Who receives messages

• Vendors: licensed contractors who have been pre-enrolled into the Rentive AI platform by a PMC client.
• Tenants: residents with an active lease managed by a PMC client.

All recipients have an existing business relationship with the PMC. Rentive AI does not send messages to recipients outside of these two categories under this program.

18c. How recipients consent (Call-to-Action / opt-in)

Consent is collected by the PMC, not by Rentive AI directly, and is verifiable through the PMC's enrollment records. Rentive AI does not collect direct opt-ins from end users.

• Vendor opt-in. A PMC enrolls a vendor into the Rentive AI dashboard during vendor onboarding by entering the vendor's business name, contact name, and mobile number. By accepting enrollment with the PMC, the vendor agrees to receive SMS job dispatch offers from Rentive AI on behalf of that PMC. The PMC retains the written or recorded enrollment record establishing this consent.
• Tenant opt-in. A tenant's mobile number is provided to Rentive AI by the PMC as part of lease onboarding. Tenants are informed of Rentive AI's maintenance-notification SMS service in their lease, welcome packet, or move-in disclosures provided by the PMC. The PMC retains the lease or onboarding record establishing this consent.

Sample consent language

PMC clients of Rentive AI are required to provide the following (or substantially equivalent) consent language to tenants and vendors at the point of enrollment. This is the language end users see at the moment they consent to receive SMS from Rentive AI:

Sample tenant-facing language (presented in the PMC's lease, welcome packet, or move-in disclosures at lease signing):

“By signing this lease, you consent to receive SMS notifications regarding maintenance and repairs from Rentive AI on behalf of [Property Management Company]. Message frequency varies and is triggered by maintenance events. Msg & data rates may apply. Reply HELP for info, STOP to opt out.”

Sample vendor-facing language (presented in the PMC's vendor onboarding agreement when a vendor is enrolled into the Rentive AI dashboard):

“By accepting enrollment in [Property Management Company]'s Rentive AI vendor network, you agree to receive SMS job dispatch offers from Rentive AI on behalf of [Property Management Company]. Msg & data rates may apply. Reply HELP for info, STOP to opt out.”

Under Section 5 of these Terms, each PMC represents that it has obtained all consents required by TCPA, CAN-SPAM, and applicable carrier policies before any phone number is enrolled in the Service.

18d. Message frequency

Message frequency is not recurring. Messages are triggered only by a real-time maintenance event (a tenant call reporting an issue, or a vendor acceptance or decline). Typical recipients receive fewer than five messages per month; a vendor or tenant involved in an active maintenance event may receive several messages in a short period until the dispatch is resolved.

18e. Carrier and rate disclosures

Standard message-and-data rates from the recipient's wireless carrier may apply. Rentive AI is not responsible for charges imposed by a recipient's mobile carrier. Message delivery is not guaranteed and is subject to wireless-carrier conditions outside Rentive AI's control.

18f. Opt-out (STOP) and help (HELP)

Recipients may opt out of further messages at any time by replying STOP to any Rentive AI message. Opt-out is also honored for the following keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPTOUT. After opt-out, the recipient will receive a single confirmation message and no further messages from the relevant Rentive AI number, unless the recipient later replies START to resubscribe.

Recipients may request help by replying HELP or INFO to any Rentive AI message and will receive instructions for contacting support and opting out.

18g. Privacy

Information collected in connection with SMS communications is handled in accordance with the Rentive AI Privacy Policy. Mobile numbers and message contents are not sold or shared with third parties for marketing.

18h. Contact for SMS questions

For questions about Rentive AI SMS communications, including how to opt out outside of the message channel, contact dominikstefanski@rentive.ai.

19. Contact

Questions about these Terms should be directed to: