Privacy Policy

Last updated: April 27, 2026

1. Introduction

Rentive AI (“we”, “us”, or “our”) operates the Rentive AI platform — a 24/7 voice AI maintenance service for property management companies (“PMCs”). This Privacy Policy explains how we collect, use, and protect information when you use our website and services. By accessing our platform you agree to the practices described here.

2. Information We Collect

2a. Information you provide directly

When you submit a demo request or contact form on our website, we collect:

  • Name
  • Email address
  • Company / property management company name
  • Unit count (approximate number of units managed)

When you create a dashboard account, we also collect the authentication information processed by our auth provider (Clerk), which may include your name, email address, and login credentials.

2b. Information generated through the voice AI service

When your PMC uses Rentive AI to handle tenant maintenance calls, the following data is collected and processed on your behalf:

  • Call recordings and audio files
  • Call transcripts
  • AI-generated summaries and maintenance ticket details
  • Tenant phone numbers (inbound caller ID)
  • Timestamps and call metadata

This data is provided to us by your PMC and is processed under your PMC's authority. If you are a tenant whose call was handled by a Rentive AI-powered system, please contact your property management company directly with privacy questions.

2c. Automatically collected information

Like most websites, we automatically collect basic usage information such as IP address, browser type, pages visited, and referring URLs when you browse our marketing site.

3. How We Use Your Information

  • To respond to demo requests and contact inquiries
  • To provide and operate the Rentive AI platform for your PMC
  • To generate maintenance tickets, dispatch vendors, and log call outcomes
  • To improve the accuracy and performance of our voice AI systems
  • To send transactional notifications (e.g., maintenance ticket updates) to designated PMC contacts
  • To comply with applicable legal obligations

We do not sell your personal information to third parties. We do not use tenant call data for advertising purposes.

4. Third-Party Service Providers

We share data with the following sub-processors to operate our service:

Vapi— AI voice infrastructure. Processes call audio and generates transcripts in real time.
Twilio— Telephony and SMS. Routes inbound phone calls and sends SMS notifications to vendors.
Supabase— Database and backend infrastructure. Stores all application data in PostgreSQL with row-level security enabled on every table.
Resend— Transactional email. Sends maintenance alerts and notifications to PMC contacts.
Clerk— Authentication. Manages user accounts and login sessions for PMC dashboard users.
Pinecone— Vector database. Stores semantic embeddings of your Knowledge Base entries to power AI-assisted search.

Each provider operates under their own privacy policy and data processing agreement. We require all sub-processors to maintain appropriate security standards.

5. Data Retention

Lead form submissions are retained for as long as necessary to follow up on your inquiry or as required by applicable law.

Call recordings, transcripts, and maintenance tickets are retained for the duration of your PMC's active subscription plus 90 days after termination, unless you request earlier deletion or applicable law requires a longer retention period.

Tenant phone numbers and contact information are retained only as long as necessary to operate the service and maintain call records.

6. Data Security

We use industry-standard security measures including encrypted data storage, row-level security in our database, HTTPS for all data transmission, and access controls that limit data access to authorized personnel. No method of transmission or storage is 100% secure; please contact us immediately if you discover any potential vulnerabilities.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete personal information we hold about you, or to request that we restrict or stop processing your data.

To exercise these rights or to ask questions about your data, please contact us at dominikstefanski@rentive.ai. We will respond within 30 days.

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of the service after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Rentive AI

Email: dominikstefanski@rentive.ai