A 24/7 property management answering service that never hits voicemail.
Nights, weekends, holidays, and overflow, on your maintenance line and your leasing line. Rentive answers every call around the clock and does the work: triages, dispatches vendors, and books tours. One platform, one flat price.
Nights
The line does not roll to voicemail at 5:01pm. Every after-hours call is answered on the first ring and carried to an outcome.
Weekends and holidays
Saturday leasing calls and Sunday maintenance emergencies are handled the same as a Tuesday. No skeleton crew, no gap.
Overflow
When your office line is already busy, the second and third caller still reach a real answer instead of a hold queue.
Both lines
Maintenance and leasing, on two dedicated numbers or merged onto one. It is a configuration choice, and the price is the same either way.
Maintenance calls
Routed to Maya: life-safety screen, troubleshooting, a structured ticket, and a vendor cascade that texts your vendors until one accepts.
How Maya worksLeasing calls
Routed to Ashley: qualifies the prospect, quotes only real availability, and books the tour on the call, capturing the lead either way.
How Ashley worksEverything else
Rent and policy questions are answered from a knowledge base you approve. Anything not in it becomes a structured message, never a guess.
See the full platformWhat “answered” should mean
24/7 is only worth paying for if the call actually moves.
Plenty of services will pick up the phone at 3am. Far fewer will troubleshoot the issue, open a ticket, and text a vendor before you wake up. Round-the-clock coverage that only takes a message just moves the work to your morning. Rentive is built so that answered means handled.
One price, both agents, 24/7
$199/mo + $3.00/unit
$349/mo minimum, $499 a month at 100 doors. No per-call charges, so 24/7 coverage costs the same on a flood night as on a quiet one.
If tenants can have an emergency at any hour, or prospects call outside business hours, then yes, some form of 24/7 coverage protects you from missed emergencies and lost leases. The real question is what that coverage does: a message-only service just takes down the call, while Rentive answers, triages, dispatches vendors, and books tours around the clock for a flat monthly price.
Yes. Rentive runs two agents on one platform: Maya on the maintenance line and Ashley on the leasing line. You can keep them on two dedicated numbers or merge them onto one line that handles both. Either way it is one price that includes both agents, covering every call type 24/7.
They go to voicemail, and most callers do not leave a message. A tenant with a real maintenance emergency calls back angry or dials the emergency line for something routine, and a prospect books a showing with the next available unit. Uncovered after-hours calls are where both emergencies and leases quietly slip away.
Rentive is $199 a month plus $3.00 per unit, with a $349 monthly minimum, and there are no per-call charges, so a busy night costs the same as a quiet one. At 100 doors that is $499 a month, about 16 cents per door per day, with both the maintenance and leasing agents included.
It is a voice AI, and that is the point: it answers instantly at any hour, never has an off night, and it does more than a human message service by troubleshooting, dispatching, and booking on the call. It also knows its limits and escalates to a human whenever it is unsure, with the full transcript. Call (325) 308-1925 to hear it.
Cover every hour without staffing every hour.
Call the live agent at 3am if you want. It answers. Run a real call through it, then forward your line.