The AI answering service for property management that does the work.
A message service answers the phone and hands the job back to you. Rentive answers every maintenance and leasing call 24/7, troubleshoots or qualifies, opens the ticket, dispatches your vendors, and books the tour. Then it tells you what it did.
Built for residential operators running 50 to 200 doors, up to about 500.
Answers every call, 24/7
Nights, weekends, holidays, and the overflow when your office line is already busy. No voicemail, no hold music, no after-hours gap. Every tenant and every prospect reaches a real answer on the first ring.
Handles the call, not just the message
A maintenance caller is walked through troubleshooting and a ticket is opened. A leasing prospect is qualified and quoted real availability. The work moves forward on the call instead of landing in your inbox for the morning.
Leaves a structured record
Who called, what they needed, what was tried, what happened next. Every call becomes a timestamped ticket, dispatch, or lead, pushed one-way into your property management system.
Knows when to get a human
A life-safety emergency is told to call 911 before anything else. An unclear issue is flagged to you instead of guessed. The agent escalates the moment it is not certain.
Maya, on the maintenance line
Answers, runs a life-safety screen, makes the tenant attempt a real fix, opens a structured ticket, then texts your vendors one at a time, 15 minutes each, until one accepts. You wake up to a booked job, not a voicemail.
Meet MayaAshley, on the leasing line
Answers every inquiry, qualifies the prospect, quotes only real availability from your live inventory, books the tour on the call, and captures the lead either way. The weekend caller who used to hit voicemail now books a showing.
Meet AshleyRun both on one number or on two dedicated lines. It is a configuration choice, not a different price. The platform costs the same either way.
A message-taking service
Answers, writes it down, and calls you at 9pm. You still triage, call vendors one by one, and phone the tenant back. The message moved the work, it did not do it.
An AI answering service
Answers, troubleshoots, opens the ticket, and dispatches the vendor. You wake up to a resolved job with every step timestamped, or the news that a prospect booked a Saturday tour.
- Never invents an answer, a price, or availability
- Life-safety screen and 911 routing on every call
- Answers from a knowledge base you approve
- Escalates uncertain calls to a human, with the full transcript
- Recordings and transcripts stay in your own voice account
- One-way push to your PMS, never overwrites your records
One price, both agents
$199/mo + $3.00/unit
$349/mo minimum. At 100 doors that is $499 a month, about 16 cents per door per day. No setup fees, no per-call charges, cancel anytime.
It is a voice AI, sometimes called an AI receptionist for property management, that answers your phone lines around the clock and carries the call to an outcome instead of just taking a message. For a maintenance call it troubleshoots with the tenant, opens a ticket, and texts your vendors until one accepts. For a leasing call it qualifies the prospect, quotes real availability, and books a tour. Rentive runs two agents, Maya on maintenance and Ashley on leasing, on one platform.
A traditional answering service answers the phone and takes a message, then hands the real work back to you: you still triage, call vendors, and follow up. Rentive does that work on the call. It also costs about the same. A message-only answering service runs $300 to $500 a month, and Rentive is $199 a month plus $3.00 per unit, which is $499 a month at 100 doors.
No. It absorbs the after-hours and overflow calls that used to go to voicemail or a message service, and it keeps a human in the loop on anything it is unsure about. Your team stops re-keying messages and chasing vendors at 9pm and works from clean, structured tickets and leads instead.
No. You keep your current numbers and forward your line to Rentive, usually live within a week. There is no PMS install required before it answers the first call. When a work-order push is set up, it is one-way into systems like Rentvine, so Rentive never writes over your system of record.
Yes. Call the live agent at (325) 308-1925 at any hour and run a real maintenance call through it. There is no demo gate and no waitlist to listen. What answers the phone is the same production agent a tenant would reach.
Call it. Run a real call through it. Then hand it your line.
The fastest way to understand an AI answering service for property management is to be the caller. It answers any hour.