Answers every call, 24/7
Nights, weekends, holidays, and office overflow. Forward your line for the coverage you need. Rentive answers maintenance and leasing calls using the properties, policies, and routing rules configured with your team.
AI answering service and AI receptionist
24/7 AI answering for
maintenance and leasing calls.
Rentive is a 24/7 voice AI answering service for US residential property management companies. It handles maintenance requests, guides troubleshooting, creates tickets, and contacts your approved vendors. It also answers leasing questions, captures prospect details, and books available tours. Maintenance and leasing coverage are included, on one phone line or two.
Is Rentive a fit for your portfolio?
Built for residential property managers, with a focus on 50–200 doors. Standard pricing covers portfolios through 5,000 doors; larger portfolios are quoted individually.
- Coverage
- US residential portfolios, including apartments, single-family rentals, and small multifamily. After-hours, overflow, or around-the-clock call coverage.
- Your setup
- Your existing phone numbers, approved vendors, escalation rules, property knowledge base, and tour slots. One combined line or two dedicated lines.
- PMS connection
- The Rentvine work-order connector is built and must be configured and tested with your account during onboarding. It sends work orders one-way. AppFolio, Buildium, and other connections are on the roadmap. Rentive can answer calls without a PMS connection.
- Human responsibility
- Your staff handles uncertain requests, screening decisions, payments, lease signing, and repair completion. Rentive does not replace your PMS or make eligibility decisions.
What it does.
Answer, act, record, escalate.
Handles the call, not just the message
A maintenance caller is walked through troubleshooting and a ticket is opened. A leasing prospect is qualified and quoted real availability. The work moves forward on the call instead of landing in your inbox for the morning.
Leaves a structured record
Your dashboard shows call transcripts, summaries, tickets, dispatches, and leasing leads. Audio recordings are available on request.
Knows when to get a human
A life-safety emergency is told to call 911 before anything else. An unclear issue is flagged to you instead of guessed. The agent escalates the moment it is not certain.
Two agents, one platform.
One line or two.
MMaya / Maintenance
Maya, on the maintenance line
Maya contacts your approved vendors in priority order by SMS, allowing 15 minutes for each response. If no vendor accepts, or the issue is uncertain, your team is alerted. Vendor acceptance does not mean a repair is complete.
Explore maintenanceAAshley / Leasing
Ashley, on the leasing line
Ashley answers from the inventory and policies you provide, captures the lead, and books against your configured tour slots. If information is missing, she takes a message. Your team makes screening and eligibility decisions.
Explore leasingRun both on one number or on two dedicated lines. It is a configuration choice, not a different price. The platform costs the same either way.
A message service moves the work.
Rentive does it.
A message-taking service
Takes a messageAnswers, writes it down, and calls you at 9pm. You still triage, call vendors one by one, and phone the tenant back. The message moved the work, it did not do it.
An AI answering service
Does the workRentive can troubleshoot, open the ticket, and contact your vendors. Your team sees whether a vendor accepted or an issue needs attention. A leasing caller can book an available tour. Repair completion stays with your team and the vendor.
Some human answering services also offer dispatch or scheduling. Compare the specific plan and workflow, including who handles an unanswered escalation.
Built to be trusted.
What it will not do.
- Never invents an answer, a price, or availability
- Life-safety screen and 911 routing on every call
- Answers from a knowledge base you approve
- Escalates uncertain calls to a human, with the full transcript
- Transcripts of every call in your dashboard, recordings on request
- Optional one-way Rentvine work-order connection, configured during onboarding
How much does an AI answering service cost?
$3.00 per door per month for doors 1–500 and $2.50 per door for doors 501 and up, with a $299 monthly minimum. No platform fee. Each rate applies only to the doors in that band.
| Residential doors | Monthly subscription |
|---|---|
| 50 | $299 |
| 100 | $300 |
| 200 | $600 |
| 500 | $1,500 |
| 1,000 | $2,750 |
| 3,000 | $7,750 |
| 5,000 | $12,750 |
No setup fee, platform fee, or per-call charge. Portfolios above 5,000 doors receive an individual quote.
See pricing and termsHow to choose a property management answering service
Ask each provider to demonstrate the calls your team actually receives. Use the same scenarios and portfolio size for every quote.
1. Test maintenance intake
Describe a leak and ask to see the resulting ticket. Check what was captured, what troubleshooting was attempted, and when a human is alerted.
2. Follow an unanswered dispatch
Ask what happens if the first vendor declines and if nobody responds. Confirm timing, who gets notified, and whether the provider uses your vendor list.
3. Try a leasing question with missing information
Ask about an unavailable unit or a policy that is not in the knowledge base. Confirm the agent takes a message rather than inventing an answer.
4. Verify tour booking
Ask where tour availability comes from and what happens when a slot is full. Check the booked tour and lead record.
5. Confirm integrations and records
Request a demonstration with your PMS before treating a connector as ready for your account. Check who owns call records and how your staff reviews them.
6. Compare the complete quote
Use your door count and call volume. Ask about setup, per-call fees, overflow, contract length, escalation coverage, and which capabilities need configuration.
Maintenance and leasing included.
Priced by your door count.
$3/ door / month
First 500 doors. $2.50 per door after that.
$299 monthly minimum. No platform fee.
$300 a month at 100 doors, about 10 cents per door per day. No setup fee, no per-call charges, month to month.
Questions about
the AI answering service.
Hear how Rentive handles a maintenance call.
Call and tell Maya what's wrong, like a toilet that won't drain. It answers as Sunset Ridge, our sample property. The demo dispatches to a Rentive test phone, not a real vendor.