AI maintenance coordinator
An AI maintenance coordinator takes maintenance requests from tenants, decides how urgent they are, and gets the right vendor moving. Rentive's maintenance agent, Maya, does that work on the phone, 24/7. She screens for emergencies, guides troubleshooting, opens a structured ticket, and texts your approved vendors in priority order until one accepts.
Maintenance coordination runs from the first call to the finished repair. Rentive takes the phone side of that work. Your team keeps the decisions that need a person.
| Task | Handled by | How |
|---|---|---|
| Answer the maintenance call, day or nightEvery call, including nights, weekends, holidays, and overflow. | Rentive | Every call, including nights, weekends, holidays, and overflow. |
| Screen for life-safety emergenciesThe caller is told to call 911 first, and the call is logged for your team. | Rentive | The caller is told to call 911 first, and the call is logged for your team. |
| Troubleshoot with the tenantScripted steps for clogs, heating and cooling, outlets, appliances, and lockouts. | Rentive | Scripted steps for clogs, heating and cooling, outlets, appliances, and lockouts. |
| Set urgencyClear cases follow your rules. Uncertain ones are flagged to your team, not dispatched. | Both | Clear cases follow your rules. Uncertain ones are flagged to your team, not dispatched. |
| Open the ticketWhat was reported, what was tried, category, urgency, property, and unit. | Rentive | What was reported, what was tried, category, urgency, property, and unit. |
| Contact vendors until one acceptsYour vendors, your order, 15 minutes each, then your team if nobody accepts. | Rentive | Your vendors, your order, 15 minutes each, then your team if nobody accepts. |
| Tell the tenant who is comingThe tenant gets the accepting vendor's details. | Rentive | The tenant gets the accepting vendor's details. |
| Send the work order to your PMSRentvine one-way push, set up during onboarding. Other systems on the roadmap. | Both | Rentvine one-way push, set up during onboarding. Other systems on the roadmap. |
| Approve costs and owner spendingRentive never approves spending or makes payments. | Your team | Rentive never approves spending or makes payments. |
| Confirm the repair is completeVendor acceptance is not completion. Your team and the vendor close the job. | Your team | Vendor acceptance is not completion. Your team and the vendor close the job. |
Safety comes first on every call. After that, the question is whether the unit is livable tonight. When the answer is unclear, a person decides.
Fire or smoke, a gas smell, a carbon monoxide alarm, water reaching an outlet or a sagging ceiling, an intruder, or a medical problem. The caller hears the 911 instruction first. No repair is booked until your team confirms it is safe.
The unit is not livable right now: no running water, no heat in winter, sewage backing up, a leak the tenant cannot stop, or no cooling in extreme heat. Triaged and dispatched to your vendors without waiting for morning.
Needs attention soon but the unit is livable: the only toilet is clogged, a small contained leak, a broken lock, or a failed appliance. Troubleshooting comes first.
Cosmetic and minor repairs. Logged as a ticket for your team to schedule during business hours.
Vendor dispatch
Each vendor gets the job scope by text and 15 minutes to accept. No reply, and the next vendor on your list gets it automatically. If the list runs out, your team gets an urgent alert with the full ticket and the tenant is told you have been notified.
$3/ door / month
First 500 doors. $2.50 per door after that.
$299 monthly minimum. No platform fee.
$300 a month at 100 doors, about 10 cents per door per day. Maintenance and leasing agents included, with no per-call charges.
Describe a clogged toilet, a dead outlet, or no heat. Hear the troubleshooting and how dispatch would run for your vendors.