Leasing agent· Live

Meet Ashley, your leasing agent.

She doesn't take a message and lose the lead. She qualifies the prospect, quotes only real availability, books the tour, and captures the lead either way.

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One call, animated

Watch a call book itself.

From first ring to a confirmed tour, no human in the loop.

Live inventory
Unit 204 · 2BR · $1,850
Unit 118 · 2BR · $1,795
Tour calendar
Tue 5:30 PMOpen
Tue 5:30 PMTour booked

Saturday afternoon caller

“Calling about the 2-bedroom listing”

1:41 PM Sat

Confirmation text: address, time, cancel code

Mon 5:30 PM

Reminder text, day before

Ashley

The leasing agent

2BRnext monthno petsbudget ok

Quotes only what is real: 204 and 118

Your leasing team

Standing byLead captured: criteria, tour, transcript

4 min from first ring to booked tour · 0 voicemails

Illustration of one Saturday call, start to finish. Example data.

See her work

One call, start to finish, with the receipts.

Two-bedroom inquiry, Saturday

Ashley

Qualified to booked tour

Prospect I saw the two-bedroom listing. Is it still available, and could I see it this week?

Ashley It is. Two units are open right now, one on the second floor. What's your move-in window, and any pets I should note?

Prospect Next month, and one cat.

Ashley Cats are welcome with a deposit. I can hold Tuesday at 5:30 for a tour and text you the confirmation right now.

  • Tour booked · Tue 5:30 PM
  • Confirmation and reminder texted
  • Lead captured with criteria

Run your own on the live agent: (325) 308-1925. Transcripts abridged, property details are example data.

How Ashley actually works

Six steps, start to finish, every call.

This is the whole flow, not the highlight reel: how she qualifies a prospect, what she'll actually quote, and what happens whether or not something books.

  1. 01

    Answers every inquiry

    Evenings, weekends, the middle of the afternoon when your leasing agent is already on a tour. Prospects don't call back, so every inquiry gets answered live, on the first ring.

  2. 02

    Qualifies the prospect

    Bedrooms, budget, timing, pets, what they're actually looking for. It lands on your team as a real lead, not a name and a number.

  3. 03

    Quotes only real availability

    Rent and availability come from your live inventory or she doesn't say them. She won't invent a unit, a price, or a move-in date to keep a caller happy.

  4. 04

    Books the tour, on the call

    Against the tour times you set, while the prospect is still on the phone and still interested. Booking runs 24/7, so a Saturday night call still leaves with a confirmed slot.

  5. 05

    Sends confirmation and reminder texts

    A confirmation text the moment it's booked, with a cancellation code. A reminder the day before, so the slot your agent blocked out is a person who actually shows.

  6. 06

    Captures the lead either way

    Nothing matched, they wouldn't book, they were just looking: the lead is still saved with their criteria and sent straight to your leasing team.

One Saturday call, first ring to booked tour
Sunset Ridge Properties · leasing log
LSE-2207

  1. Prospect calls about a listing

    Saturday afternoon, your leasing agent is out on a tour. Ashley answers on the first ring.

  2. Qualified on the call

    Two bedrooms, moving in the next month or so, one cat, and a budget she says out loud. Captured as criteria, not a sticky note.

  3. Real availability quoted

    Two units actually open: 204 and 118. The rent Ashley reads out comes from your live inventory, or she does not say a number at all.

  4. Tour booked, on the call

    Tuesday at 5:30, from the tour times you set. Booked while she is still on the phone, not after someone returns a voicemail.

  5. Confirmation texted

    Address, time, and a confirmation code. Reply C and the slot frees up on its own.

  6. Reminder texted

    The day before the tour, so the slot your agent blocked out is a person who actually shows up.

4 min
Call to booked tour
2 units
Quoted from live inventory
0
Voicemails left

Illustration of one leasing call, start to finish.

When nothing matches

A lead is not lost just because a unit isn't.

Most calls end in a booked tour. Some end with nothing open that fits. Here is exactly what happens then, logged the same way as every other call.

Sunset Ridge Properties · leasing log
LSE-2244

  1. Prospect calls asking about a 3-bedroom

    Weeknight, looking to move in a couple of months. Ashley answers on the first ring.

  2. Learns what she's looking for

    Three bedrooms, a rough budget she says out loud, moving around September, no pets. Captured as criteria, not a sticky note.

  3. Checks live inventory, honestly

    Nothing at Sunset Ridge matches a 3-bedroom right now. Ashley says so directly, she does not pitch a 2-bedroom instead or invent a move-in date.

  4. Offers the waitlist

    Ashley offers to take her info so the team can reach out the moment something opens up. She says yes.

  5. Lead captured, leasing team notified

    Name, mobile, 3-bedroom, budget, move-in timeframe, no pets, saved and sent to your leasing team on the same call. Ashley mentions, gently, that current availability starts a little above her budget, information only, never a decision, then closes warmly.

0 units
Matched her criteria
1 lead
Captured, criteria and all
0
Voicemails left

Illustration of a call when nothing in live inventory matches. Example data.

What Ashley won't do

Guardrails, not marketing.

Never invents an availability

Rent and open units come only from your live inventory. Nothing available that fits? She says so, plainly, instead of pitching something close.

Never invents a move-in date

Every unit she quotes is available now. Anything about future timing is your leasing team's call, not a guess she makes to close the conversation.

Fair-housing-conscious by design

She never screens, denies, or states eligibility, and she never asks about or records protected characteristics. Decisions stay with your team.

Never promises a callback time

She won't invent a response-time policy to sound reassuring. A prospect hears that their message reached the team and is marked urgent, not a specific time she can't actually guarantee.

One platform, two agents

Ashley handles leasing. Maya handles maintenance.

Run them on two dedicated lines, or merge them into one agent on your main number. Rename either one to match your brand and your callers never hear otherwise.

See what Maya does See full pricing
FAQ

Leasing, in more depth

What property managers ask once the basics are settled.

Ashley checks your configured tour times and reads back two or three of the nearest open slots, live, on the call. She confirms the prospect's name, mobile number, and the exact day and time out loud before booking anything. Booking runs 24/7, never gated on office hours, so a Saturday call can book a Tuesday tour without anyone in your office touching it.

It's saved with whatever criteria the prospect gave, bedrooms, budget, move-in timeframe, pets, and your leasing team is notified the moment it happens, on the same call. If that prospect calls back, Ashley can see their earlier inquiry and picks up the conversation instead of starting over or logging it as a brand new lead.

Yes. Maya and Ashley are our defaults. Rename either one to match your brand and your prospects never hear the difference. It's the same agent underneath, just dressed as yours.

Yes, from a knowledge base you approve: pet policy, parking, application fees and process, income requirements, amenities. When the answer isn't in there, she says so and passes the question to your leasing team. She doesn't improvise with a prospect on the phone.

Stop losing Saturday calls.

Book a walkthrough and we will show you Ashley running a real leasing inquiry, then set her up around your properties, your tour times, and your team.

Book a 20-minute walkthrough