Maintenance agent· Live · (325) 308-1925

Meet Maya, your maintenance agent.

She doesn't take a message and hand it back to you. She troubleshoots with the tenant, opens the ticket, and texts your vendors, one at a time, until one accepts, all before you wake up.

Call Maya: (325) 308-1925 Book a 20-minute walkthrough
Hear her right now

This is not a recording. It is the actual system.

Call (325) 308-1925 and put Maya through a real maintenance call. Say you are at Sunset Ridge Apartments, unit 202, and the toilet will not drain. Listen to her triage the issue, walk you through the fix, and open the work order. Ask her the questions your tenants would.

Call (325) 308-1925
See her work

Two calls, start to finish, with the receipts.

Kitchen sink leak, 11pm

Maya

Triage to booked vendor

Tenant There's water all over the cabinet floor, it's coming from under the sink.

Maya Before I send anyone: can you reach the shutoff valve under the sink and turn it clockwise?

Tenant Okay, it slowed down but it's still dripping.

Maya Good work. I'm opening an urgent ticket and texting your property's plumber now. You'll get a text with who is coming and when.

  • Ticket RNT-4821 opened
  • Bluewater Plumbing accepted · ETA 45 min
  • Tenant told who is coming

No heat on a 38° night

Maya

Vendor timeout, auto-escalated

Tenant The heat's been out for two hours and it's freezing in here.

Maya Let's rule out the quick fixes. Is the thermostat set to heat, and has the breaker labeled furnace tripped?

Tenant Checked both, still nothing.

Maya Then this is urgent and I'm dispatching now. If the first vendor doesn't answer within 15 minutes, I move to the next one automatically.

  • Urgency set to urgent
  • 2 vendors texted, second accepted
  • Booked 22 minutes after first ring

Run your own on the live agent: (325) 308-1925. Transcripts abridged, property details are example data.

One call, animated

Watch a call happen.

The whole flow in twenty seconds, the same way it runs at 2am.

Your PMS
Waiting for the next ticket…
RNT-4821plumbingurgent
Summary in your inbox, nothing needed from you

James Mitchell

Unit 101

“Kitchen sink is leaking”

11:12 PM

Bluewater Plumbing confirmed, arriving in about 45 minutes

Maya

The maintenance agent

Troubleshoot first: shutoff valve tried, leak persists

Rodriguez Plumbing

Standby15:00No reply, moving on

Bluewater Plumbing

StandbyYES · ETA 45 min

City Drain Co.

Standby

22 min from first ring to booked vendor · 0 calls to you

Illustration of one overnight call, start to finish. Example data.

How Maya actually works

Six steps, start to finish, every call.

This is the whole flow, not the highlight reel: the safety gate that runs before anything else, how she confirms who she's talking to, and what happens after the ticket opens.

  1. 01

    911 first, always

    Fire, gas, a medical signal, an intruder: before anything else, on every call, Maya checks for a life-safety emergency. If it's there, she tells the caller to hang up and call 911, logs what was reported, and ends the call. No ticket, no dispatch, nothing that delays a 911 call.

  2. 02

    Confirms who she's talking to

    A known tenant is recognized from caller ID and their property comes up automatically. An unrecognized number, a house-sitter, a spouse, a neighbor, gets asked for a name, a relationship to the property, and a callback number before Maya logs or acts on anything for them.

  3. 03

    Makes the tenant actually try the fix

    Plunger for a clog, breaker for a dead outlet, thermostat for no heat. For anything urgent, she requires a confirmed attempt, not just an assurance that one was made, before she will dispatch anyone.

  4. 04

    Opens the ticket

    What was reported, what was tried and its outcome, the category and urgency, the property and unit. Structured, timestamped, and pushed into your PMS.

  5. 05

    Texts your vendors, 15 minutes each

    Your vendors, in your priority order, each with the full scope and 15 minutes to accept. No reply, and a background workflow moves to the next vendor automatically. Nobody has to notice the clock.

  6. 06

    Tells you only when it matters

    The tenant hears who is coming and when. You hear from Maya when she isn't certain enough to dispatch at all, or when every vendor in the cascade has passed.

One overnight call, first ring to booked vendor
Sunset Ridge Properties · dispatch log
RNT-4838

  1. Tenant calls the maintenance line

    James in Unit 101: no heat, and it is 38 degrees out. Maya answers on the first ring.

  2. Triaged, ticket opened

    Thermostat and breaker checked on the call, still no heat. Ticket RNT-4838 opened, urgency set to urgent.

  3. Vendor 1 texted

    Fairview Heating, your first-call HVAC vendor, gets the full job by SMS and 15 minutes to accept.

  4. No reply in 15:00, moving on

    Fairview timed out. Maya escalates to the next vendor on her own. Nobody had to notice the clock.

  5. Vendor 2 texted

    Cortland Mechanical, next in your priority order, gets the same job and its own 15-minute window.

  6. Vendor 2 accepts

    Cortland replies YES 4838. The job is theirs. On the way, ETA about 45 minutes.

  7. Tenant told who is coming

    James gets a text: Cortland Mechanical is on the way, ETA about 45 minutes. The loop is closed.

22 min
Call to booked vendor
2 vendors
Tried, one accepted
0
Times you were called

Illustration of one overnight call, start to finish.

When every vendor passes

The honest version of the audit trail.

Most calls end with a vendor accepting. Some don't. Here is exactly what happens when every vendor in the priority order passes, logged the same way as every other call.

Sunset Ridge Properties · dispatch log
RNT-5106

  1. Tenant calls: no hot water

    Maria in Unit 207. Breaker and pilot light checked on the call, still no hot water. Maya answers on the first ring.

  2. Ticket opened, urgency urgent

    Ticket RNT-5106 opened with the category, the urgency, and what was already tried.

  3. Vendor 1 texted

    Marsh Creek Plumbing, first in your priority order for this property, gets the full job and 15 minutes to accept.

  4. No reply in 15:00, escalating

    Marsh Creek timed out. Maya moves to the next vendor on her own, nobody has to notice the clock.

  5. Vendor 2 texted

    Delacroix Plumbing & Heating, next in line, gets the same job and its own 15-minute window.

  6. No reply in 15:00. Every vendor has now passed.

    Delacroix timed out too. That was the full priority list for this property and trade.

  7. You're alerted, immediately

    Maya texts and emails you the full ticket: property, unit, issue, urgency, both vendors tried, and the tenant's contact. Maria is told her property manager has been notified and will follow up within 30 minutes.

2 vendors
Tried, in priority order
0
Vendors accepted
1 alert
Sent to you, immediately

Illustration of what happens when every vendor in the cascade passes. Example data.

What Maya won't do

Guardrails, not marketing.

Never invents an answer

A property question that isn't in your knowledge base doesn't get a guess. She says so and takes a message instead of improvising with a tenant.

Never invents a price

A cost question with no number on file gets an honest admission that she doesn't have it, never a made-up figure.

Never dispatches on a guess

Can't confidently classify the issue after a clarifying question or two? She skips dispatch, defaults urgency to urgent, and flags it for your review.

911 always comes first

Fire, gas, a medical signal, an intruder: the safety gate runs before triage, before identity confirmation, before anything else. Nothing delays that call.

One platform, two agents

Maya handles maintenance. Ashley handles leasing.

Run them on two dedicated lines, or merge them into one agent on your main number. Rename either one to match your brand and your callers never hear otherwise.

See what Ashley does See full pricing
FAQ

Maintenance, in more depth

What property managers ask once the basics are settled.

She stops. After a clarifying question or two, if she cannot confidently categorize the issue, she skips dispatch entirely, logs a ticket marked for review with the full conversation, and notifies you. Default urgency is set to urgent, because we would rather over-escalate to you than under-escalate to a tenant.

The cascade works your priority-ordered vendors in sequence, 15 minutes each. If every one is exhausted, you get an urgent text with the full ticket, and the tenant is told their property manager has been notified and will follow up within 30 minutes. The example above is exactly what that looks like.

She pushes her work orders into your PMS so nobody re-keys a ticket. Rentvine is live today. Buildium, AppFolio, and others are on the roadmap, and we will tell you plainly where yours stands before you sign anything. The push is one-way: Rentive never writes over your system of record.

No. You keep your current numbers. Most companies forward their line to Rentive, and on setup we run one test call to confirm your carrier passes the caller's ID through, so Maya recognizes who is calling. If your phone system strips that, we can port the number to Rentive instead.

Typically under a week. We configure Maya, connect her to your number, load your vendors, hours, and knowledge base, and run test calls with you before a single tenant hears her.

Stop reading about it. Call her.

Run a real maintenance call through the production agent, then book a walkthrough and we will set her up around your properties, your vendors, and your rules.

Call (325) 308-1925Book a 20-minute walkthrough