24/7 AI maintenance answering

Keep maintenance moving
after hours.

Rentive answers tenant calls, guides troubleshooting, creates tickets, and contacts your approved vendors. Your team gets the request details and alerts when help is needed.

Try a maintenance call See pricing
Maya in actionExample call 01 / 04
Tenant · Unit 202

“There's water leaking under my kitchen sink.”

Maya

I can help. Is the water near any outlets or electrical appliances?

Maintenance, in motionUnit 202
Check for immediate dangerSafety before triage
Running
Work through a practical fixConfirm the tenant tried it
Contact the right vendorFollow your dispatch order
Keep everyone informedClose the loop with tenant and team
AGENT ACTIVITY

Safety first.

No immediate danger reported. Property and unit identified.

Ready to troubleshoot
Your rules determine every next step.Illustrative sequence
Example data. This demonstration does not make a call or contact a vendor. Select a step to jump ahead, or pause to read at your own pace.

How a maintenance call becomes a ticket and dispatch.

01

Understand the issue.

Safety first. Maya identifies the caller, checks the problem, and walks the tenant through a practical fix.

02

Send the right help.

When a dispatch is needed, she opens a ticket and texts your vendors in order. No reply in 15 minutes? The next vendor gets the request.

03

Close the loop.

The tenant gets the vendor's details. Your team gets the ticket and dispatch status, with an escalation if nobody accepts.

Your policies
guide every call.

911 comes first.

Fire, gas, medical emergencies, or an intruder: Maya directs the caller to 911 before triage.

Your team handles uncertainty.

If Maya cannot confidently classify the issue, she flags it as urgent for review and skips dispatch.

Your policies are the source.

Property answers come from the information you approve. Missing an answer? Maya takes a message.

Good to know.

See how Rentive would handle your calls.

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