After-hours maintenance calls, handled while you sleep.
The 11pm no-heat call should not become your problem at 11pm. Rentive is an after-hours maintenance answering service that answers it, screens for a real emergency, troubleshoots, opens the ticket, and texts your vendors until one accepts. You find out in the morning, resolved.
The status quo, after 5pm
Right now, an after-hours maintenance call ends one of two ways.
It hits voicemail and the tenant calls back angrier, or calls the emergency line for a clogged drain. Or a message service reaches you at 11pm, and you triage, call vendors one by one, and phone the tenant back yourself, half asleep. Either way the work lands on you at the worst possible hour. An answered call is not a handled call.
- 01
911 screen, first, every time
Fire, gas, a medical signal, an intruder: before any triage, the agent checks for a life-safety emergency. If it is there, the caller is told to hang up and call 911, it is logged, and the call ends. Nothing delays that.
- 02
Confirms who is calling
A known tenant is recognized from caller ID and their unit comes up. An unrecognized caller is asked for a name, a relationship to the property, and a callback number before anything is logged.
- 03
Makes the tenant try the fix
Plunger for a clog, breaker for a dead outlet, thermostat for no heat. For anything urgent it requires a confirmed attempt, not just a claim, before it dispatches. Most false alarms end right here.
- 04
Opens the ticket
What was reported, what was tried and the outcome, category, urgency, property, and unit. Structured, timestamped, and pushed one-way into your PMS. No re-keying in the morning.
- 05
Texts your vendors, 15 minutes each
Your vendors, in your priority order, each with the full job scope and 15 minutes to accept. No reply and a background workflow moves to the next one automatically. Nobody has to watch the clock.
- 06
Wakes you only when it must
The tenant hears who is coming and when. You hear from the agent only when it is not certain enough to dispatch, or when every vendor in the cascade has passed.
The morning after
You wake up to a resolved ticket, not a voicemail.
Who called, what was reported, what the tenant tried, which vendor accepted, and when they arrive. Every step timestamped, the tenant already told what to expect. The only after-hours calls that reach you are the ones that genuinely needed a human, and they come with the full transcript attached.
One price, both agents
$199/mo + $3.00/unit
$349/mo minimum, $499 a month at 100 doors. No per-call charges, so a busy night costs the same as a quiet one. Avoid two or three unnecessary vendor trips a month and it pays for itself.
It is coverage for the maintenance calls that come in outside office hours: nights, weekends, and holidays. A traditional answering service answers and takes a message. Rentive answers, runs a life-safety screen, troubleshoots the issue, opens a ticket, and texts your vendors until one accepts, so the job moves forward overnight instead of waiting for the morning.
A life-safety issue always comes first: fire, gas, an intruder, or a medical signal is told to call 911 before anything else. Beyond that, urgent maintenance is anything that threatens the unit or the tenant if it waits, like no heat in winter, a burst pipe, a gas smell, no running water, or a lockout. The agent screens for life-safety on every call, requires a confirmed troubleshooting attempt on urgent issues, and when it cannot confidently classify a problem it does not dispatch: it defaults to urgent and flags it for your review with the full transcript.
The cascade works your priority-ordered vendors in sequence, 15 minutes each. If every vendor is exhausted, you get an urgent text with the full ticket, and the tenant is told the property manager has been notified and will follow up. The agent never leaves a tenant thinking help is coming when it has not been booked.
Yes. The agent dispatches your vendors, in the order you set, not a network of its own. You load the plumbers, electricians, and HVAC companies you already use, and each gets texted the full scope with a 15-minute window before it escalates down your list.
Maya is the maintenance agent that does this work; this page explains the after-hours maintenance problem she solves. If you want the full walkthrough of the agent, her guardrails, and a real call example, see the Maya page. If you want to hear her, call (325) 308-1925 at any hour.
Get your nights back.
Call the live agent, run a real after-hours maintenance call through it, and hear it dispatch a vendor. Then forward your line.