After-hours maintenance calls,
handled while you sleep.

It is coverage for the maintenance calls that come in outside office hours: nights, weekends, and holidays. A traditional answering service answers and takes a message. Rentive answers, runs a life-safety screen, troubleshoots the issue, opens a ticket, and texts your vendors until one accepts, so the job moves forward overnight instead of waiting for the morning.

A life-safety issue always comes first: fire, gas, an intruder, or a medical signal is told to call 911 before anything else. Beyond that, urgent maintenance is anything that threatens the unit or the tenant if it waits, like no heat in winter, a burst pipe, no running water, or a lockout. The agent screens for life-safety on every call, requires a confirmed troubleshooting attempt on urgent issues, and when it cannot confidently classify a problem it does not dispatch: it defaults to urgent and flags it for your review with the full transcript.

The cascade works your priority-ordered vendors in sequence, 15 minutes each. If every vendor is exhausted, you get an urgent text with the full ticket, and the tenant is told the property manager has been notified and will follow up. The agent never leaves a tenant thinking help is coming when it has not been booked.

Yes. The agent dispatches your vendors, in the order you set, not a network of its own. You load the plumbers, electricians, and HVAC companies you already use, and each gets texted the full scope with a 15-minute window before it escalates down your list.

Maya is the maintenance agent that does this work; this page explains the after-hours maintenance problem she solves. If you want the full walkthrough of the agent, her guardrails, and a real call example, see the Maya page. If you want to hear her, call (325) 308-1925 at any hour.