1.1. Service provider and limited role. The Property Manager uses Rentive, a third-party technology and communications provider, to assist with maintenance communications on the Property Manager's behalf. Rentive may receive and document maintenance requests, provide basic troubleshooting information, create or update maintenance tickets, communicate status information, and route requests to the Property Manager and its maintenance personnel or vendors.

1.2. Not the landlord or repair provider. Rentive is not the property owner, landlord, property manager, repair contractor, maintenance vendor, insurer, or guarantor of repairs. Rentive does not determine habitability, authorize repairs, or guarantee that work will be completed. Nothing in this Addendum changes the Property Manager's or owner's obligations under the Lease or applicable law.

1.3. AI disclosure and recording. Calls to the Maintenance Line may be answered by an automated AI voice assistant rather than a live person. Calls may be monitored, recorded, and transcribed to receive, triage, document, route, and follow up on maintenance requests; maintain service records; support quality assurance, safety, dispute resolution, and service improvement; and otherwise operate the maintenance communications service. At the beginning of each call, the caller receives a spoken notice that the caller is communicating with an AI assistant and that the call may be recorded. When Tenant is speaking with the assistant rather than a person, the assistant says so.

1.4. Consent and alternative channel. By checking the AI-assisted call and recording consent box in Section 7 and signing, Tenant consents to the recording and transcription of Tenant's calls to the Maintenance Line as described in this Addendum. A person who does not wish to be recorded may submit a maintenance request through the alternative maintenance contact above or another channel the Property Manager makes available. Use of another channel may affect the speed, availability, or automation of maintenance communications, but does not limit Tenant's ability to submit a maintenance request.

1.5. Emergency communications. For an immediate emergency requiring police, fire, medical, or other emergency response, Tenant must call 911 or the applicable emergency number. Tenant must not rely on Rentive to dispatch emergency services.

1.6. Information and access. Tenant will provide accurate information reasonably necessary to identify and address a maintenance issue, including the issue's location, description, and relevant access or safety information. Tenant should not provide payment-card information, government identification numbers, medical information, or other sensitive information through the Maintenance Line unless the Property Manager specifically instructs Tenant to do so. Tenant will provide safe and reasonable access, as required by the Lease and applicable law, to the Property Manager's personnel and vendors who are authorized to perform work.

Each Tenant represents that Tenant is the subscriber, customary user, or authorized user of the mobile number written next to Tenant's name in Section 7 and has authority to provide this consent. Tenant will promptly notify the Property Manager if the number changes, is reassigned, or should be removed from maintenance text communications. Tenant will not provide another person's personal information through the Maintenance Line or SMS program unless Tenant is authorized to do so.

4.1. Maintenance communications data. The Property Manager and Rentive may process Tenant's mobile number, call recordings and transcripts, message content, maintenance requests, ticket history, and other information Tenant provides through the maintenance service to receive, document, route, schedule, and follow up on maintenance requests; operate and improve the maintenance communications service; maintain records; support maintenance operations; and comply with applicable law.

4.2. Property Manager direction. For data associated with the tenancy, the Property Manager determines the purposes and means of processing, and Rentive processes that information to provide services on the Property Manager's behalf. Rentive may provide relevant maintenance information to the Property Manager and to personnel or vendors involved in the request.

4.3. No marketing sale or sharing; no voiceprints. Tenant's mobile number and maintenance-communications data will not be sold or shared for marketing purposes. Rentive does not create voiceprints or other biometric identifiers from call audio. The information is also subject to the Rentive Privacy Policy and the Property Manager's privacy practices.

4.4. Independent service providers. A technician or other vendor assigned to a maintenance request is an independent contractor or service provider, not an employee or agent of Rentive. Rentive does not perform, supervise, or control repair work. The Property Manager retains responsibility for selecting, authorizing, and directing repairs under the Lease and applicable law.

Applies only if Tenant signs this Addendum electronically. By checking the electronic records and signature consent box in Section 7 and signing electronically, Tenant affirmatively consents to sign this Addendum and to receive this Addendum and related lease records electronically. Tenant is not required to sign or receive records electronically and may ask for a paper version instead. Tenant may request a paper copy at any time, at no charge, by contacting the Property Manager, and may withdraw consent to do business electronically at any time by contacting the Property Manager at the same address; withdrawal applies going forward only, does not affect records already provided, and does not by itself withdraw the elections in Sections 1 and 2. This consent covers this Addendum and the related lease records the Property Manager provides in connection with the tenancy. Tenant updates the email or contact information used for electronic records by contacting the Property Manager. To access and keep electronic records, Tenant needs a device with internet access, a current web browser, an email account, and the ability to view and save PDF files; if those requirements change in a way that creates a material risk that Tenant can no longer access or keep electronic records, the Property Manager will tell Tenant the new requirements and that Tenant may withdraw this consent at no charge.

6.1. Term and withdrawal. This Addendum takes effect when Tenant signs and remains effective during Tenant's tenancy at the Premises unless the Property Manager ceases use of Rentive's maintenance communications service or this Addendum is otherwise terminated in writing. Withdrawal of SMS consent affects only maintenance SMS messages as provided in Section 2. Withdrawal of electronic-records consent affects only future electronic records as provided in Section 5. Tenant may stop using the Maintenance Line at any time and use another available maintenance contact method. Withdrawal of consent or termination of this Addendum does not affect the lawfulness of processing or communications occurring before withdrawal or termination.

6.2. Service limitations. Automated communications may be incomplete, delayed, or inaccurate. Rentive does not warrant that the maintenance communications service will be uninterrupted, error-free, or available at every time or from every device. Rentive may reasonably suspend or limit access to protect the security or integrity of the service, address misuse, or comply with law. Nothing in this Section relieves the Property Manager of any obligation under the Lease or applicable law.

6.3. Relationship to Lease and order of precedence. The Lease remains controlling with respect to the tenancy, including maintenance responsibilities, emergency procedures, access, habitability, and the Property Manager's obligations. If this Addendum conflicts with the Lease concerning the tenancy, the Lease controls. If this Addendum conflicts with the Property Manager's maintenance procedures solely as to Rentive communications, this Addendum controls.

6.4. Governing law; severability; no waiver. This Addendum is governed by the law governing the Lease, without regard to conflict-of-law principles. If the Lease does not specify governing law, this Addendum is governed by the law of the state where the Premises is located. If any provision of this Addendum is unenforceable, the remaining provisions remain effective to the maximum extent permitted by law. A failure by the Property Manager or Rentive to enforce a provision is not a waiver of the right to enforce that provision later.

6.5. Entire agreement concerning the communications service; recordkeeping. This Addendum, the applicable Lease, the Property Manager's identified maintenance procedures, and Rentive's Privacy Policy constitute the complete agreement between Tenant and the Property Manager concerning Rentive's maintenance communications service. Rentive is an intended third-party beneficiary of the provisions that concern Rentive's service, data processing, and limitations of role. The Property Manager keeps this signed Addendum as its consent record for at least four years after the tenancy ends and gives Tenant a copy on request. Rentive keeps only each number's opt-out status and the message log.